Purchases and refunds - Susanne Irving

Overview

I enjoy creating art and want you to enjoy your purchase for many years to come.

Some of the original artwork may change over time due to the experimental nature of the work and the materials used. This is not considered a defect; rather, it is one of the distinctive characteristics of the work.

Upon request, I can provide a digital photograph of the artwork as it appeared when it left my studio, enabling you to document its evolution over time.

It is important that all artwork and prints are kept out of direct sunlight and away from heat sources.

Please note that prints of an artwork may not be able to exactly match all the colour nuances in a painting.

I take care to represent the work as accurately as possible on my website. However, due to variations between browsers, devices and screen settings online images may show some variation, especially in the rendering of colours. Any such variation is not deemed a fault.

If in doubt, and if you are able, you can arrange to see the artwork in person before a purchase.

Payments

Payments are taken in British Pounds Sterling. You can use your regular debit or credit card or use Paypal to make a purchase. I do not offer a payment plan, but you may be able to set up a payment plan via Paypal credit.

I do not store any of your debit/credit card details.

If you prefer, you can pay by direct bank transfer. Please email me, and I will send you an invoice and my bank account details.

Original artwork, hand-finished prints or prints that are in stock in the studio will be marked as “sold” as soon as the invoice has gone out to you. Please pay for the work within 5 working days. If no payment has been received and there has been no further communication from you, the item will be made available to other buyers. Prints that are printed on demand will be ordered as soon as the money is received.

Purchasing an original painting

Most original paintings will be offered for sale at exhibitions so that you can properly see the textures and nuances in the work.

Original paintings that are made available online will generally be packed and shipped within 5 working days. Please note that I do not process orders or deliveries on weekends, during UK public holidays or during my annual leave.

If you need delivery by a specific date or at a specific time, please contact me first to make sure that this is feasible and to check any extra charges this may incur.

Shipping will be charged at cost price. However, delivery in the Petersfield area is FREE of charge.

Purchasing a print

Prints are printed on demand and send out directly from the printers. Shipping is charged at cost price and any custom charges and taxes would have to be paid for by the customer. (There are no custom charges for EU and US customers for standard prints as the printer has printing facilities in Germany and the USA.)

There is an extra charge for hand-finished prints. A bespoke service is currently only available in the UK, though some hand-finished prints may be made available worldwide from time to time. Depending on where you live, this may incur custom charges and higher postage costs as the print would be sent from my studio in England.

Packaging

All work is carefully packed and wrapped. Wherever possible, I will recycle and reuse packaging material to lower the environmental footprint. Prints are sent out directly by The Print Space, who use recycled and recyclable materials.

Where possible, please reuse the packaging material to keep it out of landfill for as long as possible.

Return policy

If an item that has been damaged in transit or if the wrong item has been sent to you, you have 7 days to contact me. Please take some photos and e-mail me the evidence. I will pay for the return delivery. Once I have received the item back, I will refund you in full within 14 days.

If you simply do not like a painting or print, you have 14 days to contact me by email and request a refund. You would be responsible for packing the item securely and arranging and paying for the return delivery. You may consider using a trackable shipping service or purchasing shipping insurance. Once the item has been safely returned to me, I will refund your payment within 14 days, but may subtract the cost of shipping, any printing costs, payment fees and other charges I have incurred.

Copyright

Please note that I retain my copyright if I sell an original artwork, print or photograph, so you do not have a right to reproduce the work in any form or upload it onto another website without a written agreement.

Any redistribution or reproduction of part or all of the contents of my website in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

However, you may not, except with expressed written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.